This week I was in Edmonton at an internal learning session, and had an insightful conversation with one of our Senior Financial Advisor's about Workplace 2.0, and more specifically the OCS technology we use.
He brought up a valid point - what do non-Workplace 2.0 or even non-Video Enabled associates think or understand about how we work inside Investor Services? What should we be doing to educate our partners in other lines of business about these work philosophies?
We have a fantastic and unique sub-culture developing inside of Investor Services where we no longer assume someone is on holidays, slacking off or not being productive if they aren't physically at work. We trust that they know the results they need to achieve, whether we can see them or not.
BUT if you are someone outside of our sub-culture, the only way you know of working is to be in the office by 8AM and not leave until after 5PM. It must be hard to wrap your head around the fact your Investor Services partners are truly working, even though you don't physically see them in the office or branch during that time period.
One of the great points the SFA made to me was about our high adoption rate of OCS and the fact we all understand that we are reachable there most of the time. Barring that, we all have access to our cell phones or iPads. If all the people you work with are right next to you or down a hall way, taking advantage of the OCS techology does not enter into your daily activity. All you know is that we aren't there when you want to talk to us.
So how do we spread our message? How do we ensure our partners know we are still available to them anytime they need us, just by different channels of communication? Do we hold learning sessions on the technology so they can get us when ever they need?
Or is this even something we should be worried about? Is it just a matter of time before the rest of the organization catches up to us?
Food for thought...